PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

1.1 What these terms cover. Together with our Website Terms of Use, our Privacy Policy and our Cookie Policy (which are expressly incorporated into these terms), these are the terms on which we supply digital content (or â€œcontentâ€) to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide content to you, how you may change or end the contract between us, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms (or that they require any changes), please contact us by email (to support@zimbiznet.com) so as to advise us of the issue.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. (We are â€œZIMBIZNETâ€ and have our offices at Executive Chambers 106c First Floor Corner First-Silundika. Harare. Zimbabwe.

If you have any questions or concerns at any time, please do not hesitate to contact us at the address above or by contacting us at support@zimbiznet.com.

2.2 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address (or postal address) that you provided to us in your order.

2.3 â€œWritingâ€ includes emails. When we use the words â€œwritingâ€ (or â€œwrittenâ€) in these terms, this phrase includes emails.

3. OUR CONTRACT WITH YOU

3.1 How will we accept your order? Our acceptance of your order will take place when we email (or otherwise contact) you to accept it, at which point a contract will come into existence between you and us.

3.2 If we are unable to accept your order. We will aim to inform you of this promptly, and we will not charge you for the relevant content. This might be because the content is not currently available, there is an issue with the content, because any credit reference we have obtained for you does not meet our minimum requirements or because we have identified an error in the price or description of the content.

3.3 Your order number / reference. We will assign an order number / reference to your order, and tell you what it is (when we accept your order). It will help us, if you can tell us the order number / reference (whenever you might contact us about your order).

3.4 We primarily sell to Zimbabwe. Our website is intended solely for the promotion of our content in Zimbabwe. Accordingly, we reserve our discretion not to accept orders from and/or deliver to customers outside Zimbabwe.

4. SUBSCRIPTIONS

4.1 Maximum number of courses in a subscription. If you purchase a subscription, please note that you can start multiple courses up to a maximum of 3 active courses at any time.

4.2 Subscription discounts. Subscription offers cannot be used in conjunction with any other offer.

4.3 Ending a subscription. Please refer to the paragraph below for more information on this.

5. OUR CONTENT

5.1 You must check that the content you are ordering is suitable for your needs. It is your responsibility to ensure that the content that you are purchasing is suitable for your requirements. We are happy to offer advice but we accept no liability in the event that the contents of the purchased content does not meet your requirements.

6. YOUR RIGHTS TO MAKE CHANGES

6.1 If you wish to make a change to your order please contact us. We will aim to promptly let you know if the change is possible. If it is possible, we will let you know about any changes to the price, the timing of supply, or anything else which would be appropriate for you to know as a result of your requested change, and we will aim to promptly ask you to confirm whether (or not) you wish to go ahead with the change.

7. OUR RIGHTS TO MAKE CHANGES

7.1 Minor changes to our content or website. We may make changes to our content or website:

(a) to reflect changes in relevant laws and regulatory requirements (from time-to-time); and

(b) to implement minor technical adjustments and improvements; for example to address a security threat. These changes should not affect your use of any content or our website.

7.2 More significant changes to our content, our website and these terms. In addition, we may make more significant changes to our content, our website and these terms, but if we do so, we will aim to promptly notify you, and you may then contact us to end the contract before the changes take effect, and receive a refund for any content or subscription period paid for but not received.

7.3 Updates to digital content. We may update, or require you to update digital content, provided that the digital content shall always match the description of it (that we provided to you before you bought it).

8. DELAYS OUTSIDE OUR CONTROL

8.1 We are not responsible for delays outside our control. If our supply of the content is delayed by an event outside our control, then we will aim to contact you as soon as possible to let you know, and we will aim to take steps to minimise the effect of the delay. Provided we do this, we will not be liable to you (but if the delay is substantial, you may contact us to end the contract, and receive a refund for any content or subscription period you have paid for but not received).

9. SUSPENDING OUR CONTENT AND/OR YOUR SUBSCRIPTION

9.1 Reasons we may suspend the supply of content or your subscription. We may have to suspend the supply of content or your subscription to:

(a) deal with technical problems, or make minor technical changes;

(b) update our content or website (to reflect changes in relevant laws and regulatory requirements or as notified by us to you, in each case in accordance with paragraph 7).

9.2 Your rights if we suspend the supply of content or your subscription. We will aim to contact you in advance to tell you that we will be suspending supply of our content or your subscription, unless the problem is urgent (or an emergency). If we have to suspend our content or your subscription (for longer than an immaterial period of time) we will, where appropriate, adjust the price, so that you do not pay for content or your subscription while they are suspended (provided that such suspension actually impacted your ability to receive the full-value of your content or subscription). You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than an immaterial period of time, and we will refund any sums you have paid in advance for content or your subscription in respect of the period after you end the contract.

9.3 We may also suspend the supply of content or our website if you do not pay. If you do not pay us for content or your subscription when you are supposed to (see paragraph 15.4), and you still do not make payment within a reasonable period of us reminding you that payment is due, we may suspend supply of the content to you, or your subscription, until you have paid us the outstanding amounts. We will aim to contact you to tell you we are suspending supply of the content and/or your subscription. We will not charge you for the content or your subscription during the period for which they are suspended. As well as suspending our content and your subscription, we can also charge you interest on your overdue payments (see paragraph 15.6).

10. YOUR RIGHTS TO END THE CONTRACT

10.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract if you are a consumer;

(b) If you want to end the contract because of something we have done or have told you we are going to do

(c) If you are a consumer and have just changed your mind about the content or the subscription, You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;

10.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out in sub-paragraphs below, the contract will end immediately, and we will refund you in full for any content or subscription period which has not been provided. The reasons are:

(a) we have told you about an upcoming change to our content, website or these terms, which you do not agree to;

(b) we have told you about an error in the price or description of the content you have ordered, and you do not wish to proceed;

(c) there is a risk that the supply of our content or your subscription access may be significantly delayed by events outside our control;

(d) we have suspended supply of our content or website for technical reasons, or notify you we are going to suspend it for technical reasons, in each case for a period of more than an immaterial period;

(e) you have a legal right to end the contract because of something we have done wrong.

10.3 Exercising your right to change your mind â€“ if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer, then for most products bought online, you have a legal right to change your mind within fourteen (â‰¤14) days, and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

When consumers do NOT have a right to change their minds. Your rights as a consumer to change your mind do not apply in respect of digital products, after you have started to download or stream these.

How long do consumers have to change their minds? If you are a consumer, you have fourteen (14) days after the day we email you to confirm we accept your order, if earlier, until you start downloading or streaming our content. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.

10.4 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault, and you are not a consumer who has a right to change their mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for digital content is completed when the content is delivered, downloaded or streamed (and paid for). If you want to end a contract before it is completed (where we are not at fault, and you are not a consumer who has changed their mind), just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for content not provided, but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

10.5 Ending a subscription. Where you have purchased a subscription the subscription will automatically renew on the anniversary of the initial period. You can cancel that subscription at any time via your account.

(a) If you cancel a subscription part way through a subscription period, you will retain access to the subscribed content during the remaining part of the subscription period, after which point your access will terminate automatically. After the subscription has ended, you will retain access to any course (and any relevant certification) you completed prior to the subscription ending. However, you will lose access to any part-completed courses.

(b) If you have changed your mind or cancel your subscription and you have not accessed the subscription since the start or renewal date:

(i) If you are a consumer exercising your right to change your mind and you inform us no later than fourteen days after the start or renewal date you will receive a full refund; or

(ii) If you are a consumer exercising your right to change your mind and you inform us fourteen days or more after the start or renewal date you will not be refunded as the cooling off period will have elapsed.

11. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)

11.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a) Email. Contact us via support@zimbiznet.com . Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b) Online.Complete the details within the contact form available at https://zimbiznet.com

11.2 How we will refund you. If you are entitled to a refund under these terms, we will refund you the price you paid for the content or your subscription, by the method you used for payment. However, where you purchased a subscription, we may deduct from any refund an amount for the supply of the subscription for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

11.3 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then your refund will be made within fourteen (â‰¤14) days of your telling us you have changed your mind

12. OUR RIGHTS TO END THE CONTRACT

12.1 We may end the contract if you break it. We may end the contract for content or a subscription at any time by writing to you, if:

(a) you do not make any payment to us (when it is due), and you still do not make payment within a reasonable period of us reminding you that payment is due. (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the content or access to the subscription.

12.2 You must compensate us if you break the contract. If we end the contract in the situations set out, we will refund any money you have paid in advance for any content or any part of the subscription period that we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

12.3 We may withdraw the content or our website. We may write to you to let you know that we are going to stop providing the content or our website. We will aim to let you know (at least) a reasonable period in advance of our stopping the supply of the content or our website, and we will refund any sums you have paid in advance for content or subscriptions which will not be provided.

13. IF THERE IS A PROBLEM WITH OUR CONTENT

13.1 How to tell us about problems. If you have any questions or complaints about any content, please contact us at the provided address or email us .

14. YOUR RIGHTS IN RESPECT OF DEFECTIVE CONTENT (IF YOU ARE A CONSUMER)

14.1 If you are a consumer, we are under a legal duty to supply content that is in conformity with our contract with you. Nothing in these terms will affect your legal rights. This is a summary of your key legal rights; which are subject to certain exceptions.

14.2 If your products are digital content, for example: online courses, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

if your digital content is faulty, youâ€™re entitled to a repair or a replacement.

TERMS OF WEBSITE USE

These terms of use (together with the documents referred to herein) tell you the terms of use on which you may make use of our website â€œZimbiznet.comâ€and whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy policy , which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate; and

Our cookie policy, which sets out information about the cookies on our site.

Changes to these terms

We may revise these terms of use at any time by amending this page.Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. You are responsible for making all arrangements necessary for you to have access to our site.You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed to people residing in Zimbabwe. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside Zimbabwe, you do so at your own risk.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@zimbiznet.com

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site; or

use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:loss of profits,sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

You are a business user if you are using our site wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.

If you are a consumer user, please note that we are only providing our site to you for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any content purchased by you, which will be set out in our Terms of Business.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Acceptable use policy

You may use our site only for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national or international law or regulation.

In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

For the purpose of harming or attempting to harm minors in any way.

To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these terms of use.

Not to access without authority, interfere with, damage or disrupt:

any part of our site;

any equipment or network on which our site is stored;

any software used in the provision of our site; or

any equipment or network or software owned or used by any third party.

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of these terms of use, and may result in our taking all or any of the following actions:

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